Terms and Conditions
Please read these Terms and Conditions (“Terms”) carefully before using the Sleep Metrics website (https://sleepmetrics.com/) and our services.
1. Acceptance of Terms
By accessing or using our website, products, and services provided by Sleep Metrics (“we,” “us,” or “our”), you agree to be bound by these Terms, our Privacy Policy (https://sleepmetrics.com/notice-privacy-practice/), and all terms incorporated by reference. If you do not agree to all of these Terms, you may not use our website or services.
2. Description of Services
Sleep Metrics provides services related to sleep health, which may include [mention specific services based on their website, e.g., “sleep studies, diagnostic equipment, sleep therapy products, and related health information”]. Our services are designed to assist in the assessment and management of sleep-related conditions and are provided in accordance with applicable healthcare regulations.
3. User Accounts and Responsibilities
When you register for an account or utilize our services, you agree to:
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Provide accurate, current, and complete information as requested.
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Maintain the confidentiality of your account credentials and be responsible for all activities that occur under your account.
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Promptly notify us of any unauthorized use of your account or any other breach of security.
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Comply with all applicable laws and regulations in your use of our services.
4. Payments and Billing
Details regarding pricing, payment methods, and billing cycles for our products and services will be provided to you separately, typically through a service agreement or billing statement. You agree to pay all charges incurred under your account in accordance with the agreed-upon terms.
5. SMS / Text Messaging Terms and Conditions (TCR Compliant)
5.1 Consent to Receive SMS Messages: By providing your mobile phone number on our website form and explicitly confirming your consent via an unchecked checkbox, you agree to receive SMS/text messages from us. For example, by filling up a website form and checking the box, you consent to receive service updates, account information, and support messages from Sleep Metrics. You understand that consent is not a condition of purchasing any goods or services. Reply STOP to opt out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary. Visit our Privacy Policy and Terms of Service.
5.2 Purpose of Messages: You agree to receive messages from Sleep Metrics primarily for:
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Appointment Reminders & Confirmations: Notifications regarding your scheduled sleep studies, therapy sessions, or equipment appointments.
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Service Updates: Important information about your Sleep Metrics products, services, or account status.
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Billing & Payment Alerts: Reminders related to invoices, outstanding balances, or payment due dates.
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Customer Support: Responses to your inquiries or proactive outreach for assistance with your Sleep Metrics services.
5.3 Message Frequency: The frequency of messages will vary depending on your interactions with our services and the types of notifications applicable to your account.
5.4 Message and Data Rates: Message and data rates may apply to any messages sent to or from you. Please check with your mobile carrier for details regarding your specific messaging plan.
5.5 Opt-Out Instructions: You can stop receiving SMS messages from Sleep Metrics at any time. To opt-out, simply reply STOP to any message you receive from us. You will receive one final confirmation message indicating that you have been unsubscribed, and no further messages will be sent unless you explicitly opt back in.
5.6 Help and Support: For assistance or questions regarding our SMS program, you can reply HELP to any message you receive from us, or contact our customer support directly at (503) 222-9777.
5.7 Non-Sharing of SMS Consent Data (TCR Requirement): SMS opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes. This data is strictly used for the purposes for which consent was provided, and is not sold, rented, or exchanged with third parties.
6. Privacy Policy
Your privacy is paramount to us. Our collection, use, and disclosure of your Protected Health Information (PHI) and other personal information are governed by our comprehensive Privacy Policy, available at https://sleepmetrics.com/notice-privacy-practice/. Please review this document carefully to understand our privacy practices.
7. Intellectual Property
All content on the Sleep Metrics website, including text, graphics, logos, images, software, and the compilation thereof, is the property of Sleep Metric Systems, Inc. or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.
8. Disclaimers of Warranties
Our website and services are provided on an “as is” and “as available” basis. Sleep Metrics makes no warranties, express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or free of harmful components.
9. Limitation of Liability
To the fullest extent permitted by applicable law, Sleep Metrics shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your access to or use of or inability to access or use the services; (b) any conduct or content of any third party on the services; or (c) unauthorized access, use, or alteration of your transmissions or content.
10. Indemnification
You agree to indemnify, defend, and hold harmless Sleep Metrics, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or in any way connected with (a) your access to or use of our website or services; (b) your violation of these Terms; or (c) your violation of any rights of another party.
11. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the State of [State where Sleep Metrics is incorporated/operates, e.g., Oregon], without regard to its conflict of law principles.
Any dispute arising from or relating to the subject matter of these Terms shall be settled by arbitration in Lake Oswego, OR, in accordance with relevant arbitration rules.
12. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised terms.
13. Contact Information
If you have any questions about these Terms, please contact us at:
Lake Oswego Location:
Sleep Metric Systems, Inc.
15812 SW Upper Boones Ferry Rd
Lake Oswego, OR 97035
Eugene Location:
Sleep Metric Systems, Inc.
1445 Willamette St. Ste 6
Eugene, OR 97401
Telephone: (503) 222‐9777
Fax: (503) 274‐0033
Website: https://sleepmetrics.com/